Refund & Cancellation Policy
At ChartCom Insights, we aim to provide high-quality digital educational products and a transparent purchasing experience.
Please read this Refund & Cancellation Policy carefully before purchasing an e-book or other digital product from our website.
1. Digital Products
ChartCom Insights currently offers digital educational products, including downloadable e-books.
Because digital products can be accessed or downloaded shortly after successful payment, purchases are generally non-refundable once the digital product has been successfully delivered or made available for access/download, except in the circumstances described below or where otherwise required by applicable law.
We encourage customers to review the product description, language, contents, available previews and other product information carefully before completing a purchase.
2. Refund Eligibility
A refund or appropriate resolution may be considered in situations such as:
- The same order was accidentally charged more than once.
- Payment was successfully deducted but the order was not successfully processed.
- The customer did not receive access to the purchased digital product due to a verified technical issue attributable to ChartCom Insights.
- The digital file supplied is corrupted or cannot reasonably be accessed and we are unable to provide a working replacement.
- A different digital product was delivered from the one purchased.
- A refund is otherwise required under applicable law.
Where an access or delivery problem can reasonably be corrected, ChartCom Insights may first attempt to restore access or provide a replacement copy of the purchased product.
3. Non-Refundable Situations
Subject to applicable law, refunds will generally not be provided where:
- The purchased e-book or digital product has already been successfully delivered or made available for download/access.
- The customer changes their mind after purchasing.
- The customer purchases the wrong product or language despite the relevant information being clearly displayed before purchase.
- The customer later decides that the content does not meet personal expectations or preferences.
- The customer does not read the product description or other information available before purchase.
- The customer experiences compatibility issues caused by their own device, software or internet connection where the supplied digital file itself is functioning correctly.
Nothing in this policy is intended to restrict any consumer rights that cannot legally be excluded.
4. Product Information Before Purchase
We aim to provide sufficient information about our digital products before purchase, which may include:
product description, language, contents/table of contents, format, learning objectives and other relevant information.
Customers are encouraged to review this information carefully before placing an order.
5. Download & Access Issues
If payment has been completed successfully but you do not receive your download link or cannot access the purchased e-book, please contact us using the support details provided below.
Please provide your order number, registered email address and a brief description of the issue so that we can verify the transaction and assist you.
We will make reasonable efforts to restore access or provide the appropriate digital product.
6. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same order, please contact us with the relevant order and transaction details.
After verification, any confirmed duplicate payment will be appropriately resolved, including by refund where applicable.
7. Refund Requests
Where you believe your purchase qualifies for a refund under this policy, please contact ChartCom Insights within 7 days of the transaction.
Requests should include:
Order number • Registered email address • Transaction/payment reference • Reason for the request
We may request additional information reasonably necessary to verify the transaction and investigate the issue.
8. Approved Refunds
Where a refund is approved, it will generally be processed through the original payment method where technically available.
The time required for the refunded amount to appear may depend on the payment provider, bank or payment method used.
9. Order Cancellation
Because digital products may be processed and delivered immediately following successful payment, an order generally cannot be cancelled after the digital product has been delivered or made available for access/download.
If an order has not been fulfilled due to a technical or payment-processing issue, please contact us for assistance.
10. Future Products & Services
This policy currently applies to the digital products offered by ChartCom Insights.
If we introduce subscriptions, courses, memberships, physical products or other services in the future, additional or revised cancellation and refund terms may apply and will be communicated as appropriate.
Contact Us
For refund, payment or digital-product-access enquiries, please contact:
ChartCom Insights
Email: contact@chartcominsights.com
Website: chartcominsights.com
Last Updated: 16 August 2026